Privacy Policy

Last updated: October 23, 2026 This Privacy Policy explains how Simbongsa Official uses information when you visit our website, create an account, place an order, use available rewards features, or contact our Korean restaurant in Dublin, California. SMACKZ provides the technology supporting this website and online services. Simbongsa uses customer information to serve you and manage the restaurant; SMACKZ processes information needed to operate, support and secure the platform. This policy describes those services together. Other websites and services you choose to use may have their own privacy policies.

Information we collect

Information you provide may include your name, email address, phone number, account details, delivery address, order instructions and messages to the restaurant. Your orders can include items, customizations, prices, payment status, pickup or delivery details, and any rewards or offers you use. The website and service providers may also receive technical information such as your IP address, browser and device details, pages visited, referral or campaign information, and interactions with ordering features. If you permit location access, your device location may help select a nearby restaurant location. Please avoid adding sensitive information to order notes or contact messages unless it is necessary for your request. Information about allergies or dietary needs that you choose to share may be visible to the staff handling your order.

How information is used & shared

Simbongsa and SMACKZ use information to provide sign-in and account services, prepare and fulfil orders, process payments and refunds, maintain order history, answer questions, and operate available rewards features. Information also helps diagnose website problems, understand ordering activity and campaign performance, prevent fraud or misuse, and meet legal obligations. Information may be disclosed to restaurant staff and authorized SMACKZ personnel, and to providers supporting hosting, account verification, payments, messaging, analytics, support and delivery when those services are used. Providers receive the information needed for their role. Information may also be disclosed where legally required, to address fraud or security incidents, protect legal rights, or in a lawful business transfer. This policy does not authorize unrelated third parties to use your contact details for their own marketing.

Payments & third-party services

Payment details are handled by the payment service presented at checkout. Simbongsa and SMACKZ may receive payment tokens, transaction references, payment status and limited payment-method information needed to manage orders, receipts and refunds. Do not send full card numbers or card security codes through order notes, email or contact messages. Maps, payment services, delivery platforms and external links may connect you directly to another provider. For example, loading an embedded Google map can send your IP address and browser information to Google. Review a provider’s privacy policy when using its service. An order placed through a separate marketplace or delivery app is also subject to that provider’s information practices. Contact the service through which you ordered for questions about the information it holds.

Cookies, storage & analytics

Cookies and similar browser storage support sign-in, carts, selected locations, saved preferences and other website features. Some information, such as recent searches or session details, may stay in your browser until it expires, you sign out, or you clear the relevant storage. Where enabled, first-party attribution records help understand which pages, referring sites or campaigns lead to visits and orders. The current attribution cookie expires after 30 minutes of inactivity; this does not describe how long associated order or reporting records are retained. Other providers may use their own storage under their policies. You can manage cookies and site storage through your browser settings. Blocking or clearing storage may sign you out or affect carts and checkout. Sign out after using a shared device. Contact us for questions about analytics or any privacy choices available to you.

Messages & your choices

We use the contact details you provide to respond to inquiries and send service messages related to your account or order. Available channels can include email, text messages and app notifications, depending on the service and your settings. If you choose to receive promotional messages or join a rewards program, review the choices and any additional terms shown when you sign up. You can use the unsubscribe instructions in a promotional message, change available account or device settings, or contact the restaurant for help. For text messages that support it, reply STOP to unsubscribe. Opting out of promotions does not prevent you from buying food. Order receipts, account verification and other necessary service communications are handled separately. Participation in an optional rewards offer may require information needed to provide that offer.

Retention & security

Order, payment and accounting records are kept as needed to complete transactions, handle refunds or disputes, maintain required business records and comply with law. Account, rewards and support information is kept for the relevant service or request, subject to applicable deletion rights and lawful retention requirements. Retention depends on the type of information and the reason it is held. A browser cookie’s expiry does not automatically erase related business records. Contact the restaurant to ask about a particular record or request deletion; some records may need to be retained even after an account is closed. Simbongsa, SMACKZ and the providers involved use safeguards appropriate to their services, but no website, transmission or storage system can be guaranteed completely secure. Keep your sign-in credentials private and contact us if you suspect unauthorized account use.

Your privacy rights & requests

Depending on applicable law and the circumstances, you may have rights to know or access personal information, obtain a copy, correct inaccuracies, or request deletion. California law may also provide rights to opt out of the sale or sharing of personal information and limit certain uses of sensitive personal information, where those provisions apply. To make a request, call (925) 341-1133 or write to Simbongsa Official at 6999 Dublin Boulevard, Dublin, CA 94568. Tell us what you are requesting and how we can contact you. We may need to verify your identity or an authorized agent’s authority before disclosing or changing information. Do not send passwords or full payment-card details. We will handle requests within applicable legal timeframes and explain any legal exceptions or limits. We will not unlawfully discriminate against you for exercising privacy rights. For information held through SMACKZ’s platform, the restaurant can help direct your request to the appropriate support team.

Children, updates & contact

These online services are not directed to children under 13. If you are a parent or guardian and believe a child has supplied personal information, contact us so we can review the situation and take action required by law. We may update this policy to reflect changes to our services or information practices. The date at the top identifies the latest revision. Additional notice or choices will be provided when required by applicable law. For privacy questions about Simbongsa or its SMACKZ-powered services, contact: Simbongsa Official 6999 Dublin Boulevard Dublin, CA 94568 (925) 341-1133