Terms & Conditions

Last updated: October 23, 2026 These Terms & Conditions describe the use of Simbongsa Official’s website and online ordering services for our Korean restaurant at 6999 Dublin Boulevard, Dublin, CA 94568. “We,” “us,” and “our” refer to Simbongsa Official; “you” refers to our customers and website visitors. Please review these terms and any order-specific information shown at checkout before placing an order. If you have a question, contact the restaurant at (925) 341-1133.

Orders, prices & payments

Please check your items, quantities, customizations, contact details, selected location, and pickup or delivery details before submitting an order. Use an authorized payment method and provide accurate information. Menu items, prices, availability, and promotions may change. Review the total, including any applicable taxes, fees, and optional tip, before confirming payment. Changes to menu prices do not change the price of an order already accepted. Use your order confirmation and order status to check whether your order has been accepted and when it is expected to be ready. A payment authorization alone does not guarantee that an order can be fulfilled. If you are unsure whether an order went through, contact us before placing it again. If an item is unavailable or an order cannot be fulfilled, contact us to confirm the available options and how the payment will be handled. Your rights under applicable law remain unchanged.

Allergies, changes & order problems

If you have a food allergy, intolerance, or dietary requirement, contact us before ordering to ask about ingredients and preparation. Menu descriptions, photographs, and customization notes should not be your only source of allergy information. Do not assume an item is suitable for your needs without checking with the restaurant. For a change or cancellation, call (925) 341-1133 as soon as possible and have your order number ready. Whether we can make a change depends on the order’s status and whether preparation has begun. Sending a request does not confirm that the order has been changed or cancelled. If an item is missing, incorrect, damaged, or otherwise unsatisfactory, contact us promptly with your order number and a description of the problem. We will review the issue and discuss an appropriate resolution, which may include a replacement or refund where appropriate or required by law. These terms do not create a blanket no-refund rule or limit your legal rights.

Pickup, delivery & third-party orders

Pickup and delivery are available only when offered for your selected location and order. Check the service option, address, contact number, and requested time before paying. Preparation and arrival times are estimates and may be affected by order volume, traffic, weather, and other conditions. Contact us if you need help with a delay. For pickup, bring your order confirmation and collect the order from the location shown on it. For delivery, provide clear and accurate delivery instructions and a contact number where you can be reached. If you place an order through another ordering or delivery platform, review that platform’s terms, charges, and support process. Contact the platform through which you ordered for help with its payment or delivery service, and contact Simbongsa for questions about the food or its preparation. Nothing here removes any rights or remedies you have against the restaurant or a service provider.

Website use, privacy & contact

Use this website lawfully. Do not submit fraudulent orders or payments, misuse another person’s account, interfere with website security, or disrupt services for other customers. If you create an account, keep your sign-in information secure and report suspected unauthorized use. Website text, photographs, logos, and other materials may be protected by intellectual property rights. You may view the website for personal use; other uses require permission from the relevant rights holder unless allowed by law. Personal information and privacy requests are addressed separately from these terms. Please contact us if you have questions about your information. Links to other services do not change your rights under applicable privacy or consumer protection law. We may revise these terms by posting an updated version with a revised date. Changes apply going forward and do not remove rights relating to an earlier order. Nothing in these terms excludes obligations or consumer rights that cannot lawfully be excluded. For questions about these terms or an order, contact Simbongsa Official at (925) 341-1133 or visit 6999 Dublin Boulevard, Dublin, CA 94568. Regular hours are 11:00 a.m.–7:30 p.m., Wednesday through Monday; closed Tuesdays.